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Canada’s settlement services are going digital. AI should support workers, not replace them
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Summary
AI could help Canadian settlement agencies answer routine questions, direct newcomers to services and reduce paperwork, but it should not replace settlement workers or qualified immigration advisers, says an immigration policy researcher. In 2024–25, more than 550 partner organizations served just over 690,000 newcomers outside Quebec. The researcher recommends a hybrid approach, with people handling complex, legal and sensitive needs; digital access, privacy and accessibility remain concerns.