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Policy & Regulation
Royal Bank of Canada to block AI agents, calling out ‘unacceptable’ client risk
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Summary
Royal Bank of Canada is blocking third-party personal AI agents from directly accessing its online banking systems, saying they could act beyond clients’ expectations or expose the bank to liability. The decision followed a security review, and the bank said it was made to protect clients and its systems. RBC said the policy may disappoint a small portion of its clients who use these tools.