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Policy & Regulation

Canada’s major banks limit functioning of AI Agents, Citing Risk

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Summary

Several of Canada’s largest banks are blocking or restricting outside AI agents from accessing their digital banking services, citing security and liability risks. Royal Bank of Canada told employees it would block third-party personal agents from authenticated banking services; Bank of Montreal, Toronto-Dominion Bank and Bank of Nova Scotia also announced restrictions. Canadian Imperial Bank of Commerce said it does not support personal AI agents accessing accounts, while National Bank of Canada said it is assessing the risks and opportunities.